EFFECTIVE COMMUNICATION

- must discuss operations and strategy without delay
- must clearly and directly communicate vision for organization
- best communication is enhanced by physical proxomity

"The single biggest problem in communication is the illusion that it has taken place."

ESTABLISHED PARAMETERS

- must make distinctions between responsibilties clear
- easier to distinguish when leaders have complementary traits
- establish early; lack of trust leads to friction in the relationship

"Planning is bringing the future into the present so that you can do something about it now."

RESTRICTED ACCESS TO OTHERS

- managing access and multiple layers of management
- self-discipline required to limit direct access
- OK to hear others' thoughts; must support assistant's decisions

"Know your subordinates and look out for their well-being."

SHARING THE SPOTLIGHT

- the talents and accompishments of an assistant often less visible
- the network of responsibility for an assistant needs to broaden
- principal needs to be deliberate about sharing the spotlight

"Ego is the biggest enemy of humans."